Frequently Asked Questions
Everything you need to know about your KEEN journey.
What is the standard delivery time for orders within the UK?
Standard UK delivery typically takes 2-4 working days. You will receive a tracking number via email once your order has been dispatched from our warehouse.
How do I return my footwear if they don't fit?
We offer a 30-day return policy for all unworn items. Simply use our online returns portal to generate a prepaid shipping label and drop your package at any authorized collection point.
Are KEEN shoes waterproof?
Many of our models feature the KEEN.DRY waterproof, breathable membrane. Check the product specifications for the 'Waterproof' badge to ensure your chosen style is built for wet conditions.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout options via PayPal, Apple Pay, and Klarna for flexible payments.
How should I clean and maintain my KEEN sandals?
Most of our water sandals are machine washable on a gentle cycle with cold water and mild detergent. Always allow them to air dry away from direct heat or sunlight.
Do you offer a warranty on your products?
Yes, we offer a 1-year limited warranty from the date of purchase against manufacturing defects in materials and workmanship.